ACCESS TO CARE
Standards established by the Office of the Surgeon General to ensure the
beneficiary receives care from the right provider, at the right place,
within a reasonable time period.
||Call 911 or nearest
|WELLNESS or SPECIALTY
APPOINTMENT TYPE DEFINITIONS
EMERGENCY - Sudden or unexpected condition or the acute worsening of a
chronic condition that is threatening to life limb or eye sight.
ACUTE - A condition that, while not life or limb threatening, could
become more serious if not treated. Appointments must be made through the
patient’s primary care team.
ROUTINE - Medical care for which intervention is required, but not
WELLNESS - Medical care to promote health maintenance and prevention.
SPECIALTY - Medical care provided by a specialist after a referral
from a primary care manager.
ESTABLISHED - Medical care for patients who require follow-up care.
The patient has until 15 minutes after their scheduled appointment time to
sign-in at the check-in counter. Patients not meeting that standard have the
option to wait until the next available appointment or re-schedule.