ACCESS TO CARE
Standards established by the Office of the Surgeon General to ensure the beneficiary receives care from the right provider, at the right place, within a reasonable time period.
 

APPOINTMENT TYPE DEFINITIONS

EMERGENCY - Sudden or unexpected condition or the acute worsening of a chronic condition that is threatening to life limb or eye sight.

ACUTE - A condition that, while not life or limb threatening, could become more serious if not treated. Appointments must be made through the patient’s primary care team.

ROUTINE - Medical care for which intervention is required, but not urgent.

WELLNESS - Medical care to promote health maintenance and prevention.

SPECIALTY - Medical care provided by a specialist after a referral from a primary care manager.

ESTABLISHED - Medical care for patients who require follow-up care.

 

CHECK-IN STANDARDS
The patient has until 15 minutes after their scheduled appointment time to sign-in at the check-in counter. Patients not meeting that standard have the option to wait until the next available appointment or re-schedule.