U.S. Army Medical Department, Office of the Surgeon General

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Patient Services Guide


U.S. ARMY MEDICAL DEPARTMENT ACTIVITY
(USA MEDDAC)
PATIENT SERVICES GUIDE
Fort Drum, New York
Medical Services


 

The proponent of this guide is the U.S. Army Medical Department Activity. Users are invited to send comments and suggested improvements on a DA Form 2028 (Recommended Changes to Publications and Blank Forms) through channels to the Commander, USA MEDDAC, 11050 Mount Belvedere Boulevard, Fort Drum, New York 13602-5004.
 

General Clinic Policies

No-Show Policy:
No shows or missed appointments have a great impact on our ability to provide timely access to care to those who truly need to be seen by the providers. Additionally, missed appointments waste valuable healthcare resources and interfere with Soldier and Unit readiness. We strive to provide quality healthcare and timely access to care to the Fort Drum Military Community, and we need your support in order for us to achieve these goals.

Please show up 15 minutes early for your scheduled appointment time. The extra time will allow us to properly screen your medical concerns and discuss preventive measures and initiatives prior to seeing your provider. Failure to show up on time for your appointment may count as a No-Show.

If you cannot make it to your appointment, please cancel your appointment before 4:00 pm the day before your appointment by calling (315)772-2778 or 1-888-838-1303. Thank you for your understanding and cooperation.
 

Child Supervision Policy:
Per Fort Drum MEDDAC PAM 40-2: "Children who do not have appointments should not be allowed to accompany any adult or other child to an examination and/or to a treatment room."

Parents and Guardians are reminded and encouraged to use existing hourly daycare services on-post, or established family childcare providers. Additional information is available at Central Child Care Registration by calling (315)772-8675.

 


General Information

Ambulance Section:
For on-post emergencies, ambulance service can be obtained by calling 911. For emergencies in the Jefferson County (Watertown, Carthage, Clayton, and off-post Fort Drum communities) call 911. In military housing areas in St. Lawrence County (Gouverneur area) call 911, and in Lewis County (Lowville area) call (315)376-3511.

Access Center:
The Access Center allows beneficiaries to make, change, or cancel appointments for primary care and specialty care offered within the Guthrie Ambulatory Health Care Clinic directly through the MEDDAC Call Center. Beneficiaries who live locally can automatically access the system by calling (315)772-2778. Those who reside outside the local calling area in such locations as Lowville, Clayton and Gouverneur, should call 1-888-838-1303. The call center is open from 7:00 am to 5:00 pm weekdays and closed for training on Fridays from noon – 3:00 pm.
 

Army Public Health Nursing:
Located in Preventive Medicine, Bldg. P10720, Clark Hall. Public Health Nurses provide education and clinical services directed toward the promotion of healthy lifestyles and prevention of illness or injury. Public Health Nurses practice in the clinic, the classroom, at the unit, and in other community locations. Health education classes are provided regularly or as requested for tobacco cessation, prenatal/expectant parent care, HIV/AIDS, sexually transmitted diseases, latent tuberculosis infection (LTBI) and diabetic education. They provide health consultation and inspections for Child Youth School Services (CYSS). Public Health Nurses also provide telephone consultations and counseling related to postpartum, breastfeeding, newborn care and child development concerns. All active duty, family members, retirees, and other TRICARE beneficiaries are invited to make use of the services offered by Public Health Nursing.

Hours of operation are Monday through Friday from 7:30 am to 12:00 pm and 1:00 pm to 4:00 pm. For appointments, please call (315)772-6404/6984.
 

Army Substance Abuse Program (ASAP):
Located at BLDG 10250 4TH Armored DIV Drive. The Army Substance Abuse Program (ASAP) Community Counseling Center is a short-term program that provides, on an outpatient basis, screening and evaluations, education, counseling, case management, intervention and referral services to individuals identified as alcohol and other drug abusers. Active duty military personnel are our primary customer. Referral services are available for retirees, family members of active duty and retirees through TRI-CARE. Civilian employees are referred to the Fort Drum ASAP Employee Assistance Program Coordinator. Fort Drum ASAP also provides Prevention Education, Drug Testing, Risk Reduction and the Suicide Prevention Program Management. Fort Drum ASAP offers four levels of treatment, based upon the “American Society of Addiction Medicine Adult Patient Placement Criteria” (ASAM A-PPC): Level 0.5 (Early Intervention 12 hours prevention education and/or four group counseling sessions), Level 1 (90-days, Outpatient Program, 1.5 hours group counseling weekly and individual counseling as needed). Level 2 (90-days minimal, Intensive Outpatient Program, 9 hours/3 hrs x 3 days/ group counseling weekly and individual counseling as needed/currently pending staffing level), and referral to Level 2.5 (21 or 28 day Partial Hospital Program with weekly follow-up counseling in a Relapse Prevention group for 11 months).

Hours of operation are Monday through Friday 7:30 am to 4:00 pm. Self referrals are highly encouraged. No appointment is needed for walk-ins.

To make an appointment with the Army Substance Abuse Program (ASAP) call (315)772-3301/6701.
 

Audiology/Hearing Conservation:
Located at Clark Hall, Bldg 10720 Mount Belvedere Blvd. Hearing Conservation Clinic walk-in hours are 7:30 am to 12:00 pm and 1:00 pm to 3:30 pm, Monday through Thursday. Friday hours 7:30 am -12:30 pm. Division units requesting hearing conservation classes, or unit annual hearing exams should contact the Hearing Conservation Section at (315)772-3622 or (315)772-8543, during the hours listed above. Comprehensive Audiology Services available for Active Duty Personnel including full audiological evaluations, ear-mold impressions, hearing aids, and limited special tests. Care for Dependents and Spouses based upon clinic availability. Contact (315)772-3622 for appointments.


Behavioral Health Service:

Behavioral Health Services is comprised of psychiatrists, psychologists, and social workers specially trained in dealing with behavioral health issues particularly as they are impacted by the military lifestyle. If you are new to the behavioral health clinic, we will schedule an intake evaluation to more fully assess your situation. We may refer you to a group, for individual psychotherapy, or for a medication evaluation with a physician. We tailor our services to meet your needs and our therapists are trained in current research-based methods for behavioral health treatments. We also specialize in several innovative and dynamic treatments for Post-traumatic Stress Disorder (PTSD), depression management, stress reduction, anger management, and relationship enhancement. Let us help you stay on the path of success!

Hours of Operation: Monday - Friday from 7:30 am to 4:00 pm.

Location: The Behavioral Health Department is conveniently located on South Post in building P36.

Appointment/Information Line: (315)772-2778.

For Urgent Behavioral Health Issues after Regular Hours:

  1. Contact the Access Center at (315)772-2778 to make an appointment in the Primary Care Clinic where a Behavioral Health on-call provider will see you.
     
  2. Contact the Samaritan Medical Center Emergency Room (After 6:00 pm, Monday – Friday and all day on weekends or training holidays). Telephone Number - (315)785-4516
     
  3. 24-Hour Crisis Line: (315)785-4516.
     
  4. Mobile Crisis Line:  (315) 782-2327


In the event of emergency, please call "911".

We look forward to serving you!
 

Chiropractic Clinic
The clinic is located in the expansion wing of Guthrie within the Physical Therapy clinic. Hours are 7:00 am -noon, Monday through Friday and 1:00 pm - 4:00 pm Monday through Thursday. The clinic is closed on Friday afternoons for professional development. Appointments are made by referral only and by calling (315)772-2778.
 

Connor Troop Medical Clinic (CTMC):
The Conner Troop Medical Clinic (CTMC) mission is to conserve the fighting strength by providing customer-focused, cost-effective quality health care to both the Active and Reserve Components.

CTMC is located in Building P10506 at the corner of Euphrates and Riva Ridge. Services provided include: Optometry, Sick Call, Routine Appointments, Minor Surgeries, Well Women, Laboratory, Physical Therapy, and X-Ray for active duty. Physical Exams are offered by appointment only, Monday through Friday. All sections with the exception of Triage close at 12:00 pm on Fridays. Please call (315)772-2778 to schedule an appointment.

Department

Hours

CTMC Sick Call

6:45 am to 7:30 am

CTMC Appointments

9:00 am to 3:30 am

Medical Records/Patient Administration

6:45 am to 3:45 pm

Medical Records Clearing

8:00 am to 3:30 pm

Triage Center

6:45 am to 3:45 pm

Optometry Sick Call

6:45 am to 7:30 am

Optometry Appointments

7:45 am to 2:45 pm

Physical Exam Clinic

6:45 am to 3:45 pm

Lab Services

7:00 am to 3:00 pm

Radiology Services

7:00 am to 3:30 pm

Periodic Health Assessment (PHA)

Call (315)772-2778

Pharmacy Services

7:00 am to 3:45 pm




Debt Collection Assistance Office (DCAO):
Located in the Guthrie Ambulatory Health Care Clinic, Bldg P-11050, near the TRICARE Service Center. Upon your notification and presentation of appropriate documentation of a debt collection issue, I will assume responsibility for that debt collection case to its conclusion. Appropriate documentation is either the collection letter, or the credit report that shows you are in collections, along with information on the agency attempting to collect, the provider’s name, when they treated the beneficiary, and the amount in collections. Before I can even begin to investigate a case, I will need written authorization from the adult patient, or parent (if child is under 18). I will contact collection agencies, and/or attorneys, and/or providers, and stop collection efforts until I can determine the appropriateness of the claim(s) in question. It may include finding if TRICARE ever received the claim, whether the claim was paid (when, and to whom), whether deductibles, cost-shares, or co-pays were applied properly, as well as informing beneficiaries, providers and their agents, about TRICARE authorized and non-authorized benefits (if applicable). It may also include informing providers and their agents about TRICARE policy, as well as Federal and State law relating to collection efforts against TRICARE beneficiaries. Although NOT a legal advisor or advocate for the beneficiary, I can assist beneficiaries, providers and their agents alike, in understating and solving TRICARE related issues.

If you have received a notice from a collection agency or a negative credit report because of a medical bill, call or visit the DCAO. The DCAO is available Monday through Friday from 7:30 am to 12:00 pm and 12:30 pm to 4:00 pm Call (315)772-4039 for an appointment.
 

Dermatology Clinic:
The Dermatology Clinic is located at the Guthrie Ambulatory Clinic. The goal of the Dermatology Clinic is to provide assessment, diagnosis, and treatment of the full spectrum of dermatological disease; to promote quality patient care through integration of scientific medical principles; to include the patient in planning and implementation of the patient’s care; to provide useful feedback and education to referring providers; and to maintain compliance with military and civilian regulatory agencies.

The Dermatology Clinic is available on Monday through Friday from 7:00 am to 4:00 pm. Appointment are available by referral only.


Exceptional Family Member Program:
Located at the Guthrie Ambulatory Health Care Clinic and Clark Hall. The program, working in concert with other military and civilian agencies, is designed to provide comprehensive and coordinated assistance to family members with special needs, i.e., medical (such as diabetes, asthma, developmental delays); educational (such as learning disabilities); housing, community support, and personnel-type services. Enrollment in the EFMP is mandatory for family members with special needs. In addition, when all service members prepare for an overseas assignment, it is mandatory for his/her family members to be screened through EFMP prior to the PCS move. Overseas screenings are done by a registered nurse by appointment only at Guthrie. Appointments may be made at Clark Hall room B2-17 through the Social Services Assistant (SSA). A copy of the DA Form 5888, AF 1466 or NAVMED 1300 need to faxed to (315)772-7995 or hand carried to the EFMP office and DA Form 4700 needs to be completed for the appointment. After faxing, call (315)772-4653.

EFMP questions: www.militaryhomefront.dod.mil External Link, Opens in New Windowor call the local offices.
EFMP Social Services Assistant: (315)772-4653
EFMP Registered Nurse Manager: (315)772-4620
EFMP Fax: (315)772-7995 / (315)772-1256

Office hours:

·         Social Services Assistant - 7:00 am to 4:30 pm Monday through Friday, alternate Fridays closed.

·         Register Nurse, Manager - 7:30 am to 5:00 pm Monday through Friday, alternate Mondays closed.

Family Medical In-Processing: 
A multidisciplinary approach to meeting newly arriving families’ medical needs. Family members are briefed by Pharmacy, nutrition, Army Community Services, TRICARE. They are enrolled in TRICARE, registered by Patient Administration, and screened by a registered nurse to determine medical needs.


Health Benefits Advisor (HBA) / Beneficiary Counseling and Assistance Coordinator (BCAC):
The Health Benefits Advisor is available to assist with questions regarding TRICARE benefits, in resolving TRICARE problems, and in completing forms associated with TRICARE benefits. Located in the Patient Service Center at Guthrie Ambulatory Health Care Clinic, the hours of operation are Monday through Thursday, 8:00 am to 12:00 pm and 1:00 pm to 5:00 pm, and Friday 8:00 am to 12:00 pm. Telephone number is (315) 772-5111.


HIV PCS Out-Processing:
Soldiers who are PCS'ing and require HIV tests may go to the Conner Troop Medical Clinic laboratory, Monday through Friday from 7:00 am to 3:00 pm. Reassignments at Clark Hall states that all Soldiers must have an HIV test within 6 months of their PCS date. Soldiers must also turn in their 4036-R paperwork within 21 days of their PCS date.

If you have any questions, please call (315)772-4203, Monday through Friday from 7:00 am to 3:00 pm.


Immunizations:
For family members, retirees, and designated employees, the Immunization Section in the Guthrie Ambulatory Health Care Clinic is open Monday through Thursday from 8:00 am - 5:00 pm, closed for lunch daily from 12:30 pm to 1:30 pm and on Fridays they are open from 8:00 am to Noon.

The Allergy Clinic is open Monday through Thursday from 8:00 am to 5:00 pm, closed for lunch daily from 12:30 pm to 1:30 pm and on Fridays they are open from 8:00 am to Noon. The last allergy patient is seen 1/2 hour before close of the clinic, both in the morning and afternoon.

If individuals need allergy injections more than once a week, arrangements can be made with the Allergy/Immunization Clinic by calling (315)774-5646.


Laboratory:
Located at Guthrie Ambulatory Health Care Clinic. Provides all standard clinical and most anatomical laboratory tests, either onsite or through the use of an approved reference laboratory. Results of laboratory tests are not given to patients directly but may be obtained from the physician ordering the test. Patients will be notified by the ordering clinic of any lab results that are abnormal. Some Laboratory results may also be viewed through TRICARE Online at www.tricareonline.com External Link, Opens in New Window. Hours of operation: Monday through Friday from 7:00 am to 6:00 pm. The CTMC Laboratory hours of operation are, Monday through Friday, from 7:00 am to 3:15 pm.


Managed Care:
Located in Guthrie Ambulatory Health Care Clinic, this area is responsible for the managed care efforts of the MEDDAC. This includes liaison with the Managed Care Support Contractor, civilian provider relations and other projects related to obtaining and analyzing the need for provider services within and outside the military health care system. Assistance in these areas is available in the Patient Service Center in Guthrie Clinic Monday through Thursday 8:00 am to 5:00 pm, and Friday from 8:00 am to 12:00 pm.


Medical Records:
The Medical Records section falls under the Patient Administration Division (PAD). Medical Records are the property of the United States Government and are maintained for the benefit of the patient. The Medical Records section and Release of Information staff have the responsibility for ensuring all medical records held in their custody are safeguarded from loss or tampering, and that the information in the records is released only to authorized individuals. A valid ID card is required to request a copy of your medical records. Beneficiaries are entitled to one free personal copy of their medical record, per AR 40-66. Additional copies will be assessed an administrative fee and charges per page. Due to the large volume of requests, customers requesting a copy of their medical records should submit their requests in writing no less than 45 days in advance.


Guthrie Medical Records Section

Medical records for military family members, retirees, and WTU, DENTAC, Veterinarian Services, and MEDDAC Soldiers are maintained at the Medical Records Section at Guthrie Ambulatory Healthcare Clinic (GAHC). It is recommended that a medical record be established at GAHC for every family member to be seen for medical treatment on Fort Drum.

Hours of operation:
Monday thru Thursday, 7:00 am to 4:00 pm
Friday, 7:00 am to 1:00 pm
Phone: (315) 772-4651/4732
 

CTMC Medical Records Section

Medical records for all other Active Duty Soldiers stationed at Fort Drum are maintained at the Conner Troop Medical Clinic (CTMC).

Hours of operation:
Monday thru Thursday, 6:45 am to 3:45 pm
Friday, 6:45 am to 1:00 pm
Phone: (315) 772-8664

Clearing hours:
Monday thru Thursday, 8:00 am to 3:00 pm
 

Release of Information (ROI)

This department handles requests for copies of medical records. One free personal copy per person is authorized, additional copies have a fee per page (call number below for fee information). To request a personal copy of your medical records, please visit the Guthrie Medical Records/ROI window to fill out your request form.

Hours of operation:
Monday thru Thursday, 7:00 am to 4:00 pm
Friday, 7:00 am to 1:00 pm
Phone: (315) 772-4032
Fax: (315) 772-3449/7758
 


Musculoskeletal Clinic:

The Musculoskeletal Clinic is comprised of the following specialty clinics:

Clinic

Hours of Operation

Orthopedic Clinic

Monday - Friday,
7:30 am to 12:00 pm and 1:00 pm to 4:00 pm.

Podiatry Clinic

Monday - Friday,
7:00 am to 12:00 pm and 1:00 pm to 4:00 pm.

Physical Therapy Clinic

Monday - Friday,
7:00 am to 12:00 pm and 1:00 pm to 4:00 pm.

Occupational Therapy Clinic

Monday - Friday,
7:00 am to 12:00 pm and 1:00 pm to 4:00 pm.

Chiropractic Clinic*

Monday - Friday,
7:30 am to 12:30 pm and 1:00 pm to 4:00 pm.

*Indicates active Duty Only

NOTE: Clinic hours of operation are subject to change based on physician availability.

All clinics listed require a current referral to book an appointment. To book or cancel appointments for these clinics, call (315)772-2778 between 7:00 am and 4:00 pm.


Nutrition Clinic:
Located in Preventive Medicine, Bldg. 10720, Clark Hall. The Nutrition Clinic is staffed by a Registered Dietitian providing medical nutrition therapy, diabetes management, and general nutrition and fitness education for active duty, retirees and family member beneficiaries. The Nutrition Clinic the Army Move program, a course educating personal on control of diet, to include a commissary tour and healthy microwave cooking class. Both individual appointments and group classes are available for nutrition concepts, weight reduction, weight gain, heart health, hypertension, diabetes, prenatal nutrition and infant feeding. No physician referral required to schedule an appointment. Hours of operation are from 7:30 am to 4:00 pm, Monday through Friday. Please call (315)772-6404. No consult is required for classes. Individuals require a consult for a one-on-one with the Registered Dietician.


Obstetrics and Gynecology (OB-GYN):
Located in the Watertown Medical Center, Watertown, New York. The staff of the Obstetrics and Gynecology service at the Fort Drum MEDDAC is committed to providing the finest health care available. Active duty military, dependents and retirees are offered the unique experience of combining the military and civilian health care systems to receive quality medical care. A full range of obstetric and gynecologic services will be offered to include routine and high-risk obstetrics care, colposcopy, LEEP, infertility and gynecologic surgery. Hours of operation are Monday through Friday from 7:30 am to 11:30 am and 12:45 pm to 4:30 pm. 


Occupational Health (OH):
Located in Bldg. P-11058 behind Guthrie Clinic. Works to ensure a healthy and productive workforce by providing services in respiratory, vision, and hearing protection, medical and pregnancy surveillance, health education, ergonomics and on-the-job-injury follow-up. Services are available by appointment for civilian employees and active duty personnel. Hours of operation are Monday through Friday, 7:00 am to 12:00 pm and 1:00 pm to  4:30 pm. Telephone number: (315)772-5811.


Occupational Therapy (OT):
Located at Guthrie Ambulatory Health Care Clinic. Occupational therapy uses purposeful and meaningful activities and other interventions strategies to maximize performance and independence in order to expedite Soldier, Family Members, and retirees to their work and leisure roles. This includes comprehensive evaluations, diagnosis, treatment, as well as pre-surgical and post-surgical rehabilitation.

Treatments include:

  • Upper extremity evaluation and treatment
  • Functional Assessments and activities
  • Instruction in life skills and vocational planning
  • MOS analysis
  • Neuromuscular re-education/ desensitization
  • Upper extremity mobilization
  • Wound care and scar tissue management
  • Activities of Daily Living (ADL) Assessment and training
  • UE orthotic fabrication
  • Evaluation for adaptive and assistive equipment
  • Ergonomic education and assessments
  • Thermal modality application
  • Electrical modality application


Conditions and Diagnoses treated

  • Operative/non-operative upper extremity conditions
  • Muscle, bone, and joint disorders
  • Fractures (upper extremities)
  • Nerve injuries (upper extremity)
  • Cumulative and Repetitive Motion injuries
  • Post-Op fracture fixation (upper extremities)
  • Post-Op tendon injuries (upper extremities)
  • Post-op neurosurgery (upper extremities)
  • Post-op reconstructive surgery (upper extremities)
  • Burns and polytrauma
  • De-conditioning

The clinics hours of operation are Monday through Friday from 7:30 am to 12:00 pm and 1:00 pm to 4:00 pm. For appointments, call (315)772-2778
 

Optometry:
Located in Bldg 10501, next to the Conner Troop Medical Clinic. Routine examination appointments are available for Active Duty. Sick call is held Monday through Friday at 6:45 am. Active Duty may schedule appointments at anytime, either in person or by calling (315)772-5311. The hours of operation are Monday - Thursday from 6:45 am - 11:30 am and 12:30 pm - 3:30 pm, Fridays from 6:45 am - Noon. Closed Federal and training holidays. For questions about PRK and LASIK eye surgery call (315)772-1801


Orthopedics:
The Orthopedic Services Clinic is located in Corridor I of the Guthrie Ambulatory Health Care Clinic on Fort Drum, New York. Hours of operation are Monday through Friday from 7:00 am to 12:00 pm and 1:00 pm to 4:00 pm. Care is provided on a referral basis to active duty Soldiers (including Reserves and National Guard on active duty), and may be available to family members and retirees (under age 65) who have TRICARE Prime insurance. For appointment booking or family members/retirees availability status, please call the Guthrie Appointment/Information Line at (315)772-2778. If the Orthopedic Services Clinic is unable to schedule an appointment within the access standard, patients will be referred to an orthopedic clinic within the outlying communities.


Overweight Evaluation:
At CTMC, Thursday 1:00 pm. Unit Commanders or First Sergeants should call to schedule their soldiers for appointments. Telephone: (315)772-8415.


Patient Administration Division (PAD):
Located at Guthrie Ambulatory Health Care Clinic, the Patient Administration Division (PAD) has a very dedicated staff that can assist you in many areas to include requesting copies of medical records (Release of Information (ROI) section), medical evaluation boards, coding and third party collections, and medical record registrations.

Line of Duty (LOD) investigations are initiated by the Soldier’s unit, and then forwarded to the Casualty Office in Clark Hall (315)772-8323. The Casualty Office personnel will forward LOD paperwork to PAD when ready.

PAD hours of operation:
Monday thru Thursday, 7:00 am to 4:00 pm (closed from 12:00 pm to 1:00 pm)
Friday, 7:00 am to 12:00 pm
 

Telephone numbers:

OIC
NCOIC
Release of Information
Guthrie Medical Records
CTMC Medical Records
PEBLO

(315)772-4030
(315)772-4027
(315)772-4032
(315)772-4651/4732
(315)772-8664
(315)772-4035/3167



Patient Advocate Office:
Located at Guthrie Ambulatory Health Care Clinic. This office provides a patient advocate service. The advocate acts as a liaison between patients and health care providers. The advocate receives and processes complaints, compliments, or suggestions regarding the MEDDAC. The philosophy of the MEDDAC is that most complaints center around a breakdown in communication between patients and providers. Such issues can be resolved by removing barriers to communication and reestablishing a dialogue. The advocate also provides patients with updates of changes within the MEDDAC and general assistance as needed. A lost and found service is located in this office. The Patient Advocate Office can be reached Monday through Friday from 8:00 am to 4:00 pm, at (315)772-4655.


Pharmacy:
Located at Guthrie Ambulatory Health Care Clinic near the main entrance. The Pharmacy fills prescription written by military and civilian Health Care Providers (HCP's) for formulary medications. The patient's ID card must be presented when picking up prescriptions. The Pharmacy is open from 7:30 am to 6:30 pm, Monday through Friday. The Pharmacy is closed on all Federal holidays and Fridays from 1:00 pm to 3:00 pm for staff development. Refills, (option #1), medication information (option #2), and hours of operation (option #3) may be obtained by calling the 24-hour Refill line at (315) 772-3696 (local) and 1-800-354-9280 (long distance). To speak to a Pharmacist during duty hours call (315)772-7698. For special pharmacy hours and closures, listen to the introduction when calling the refill line. Refills called-in will be ready for pick-up two duty days later and after 1:00 pm. Justified emergency refills can be obtained by calling (315)772-7698. Prescriptions for maintenance medications may be dispensed in quantities up to a 90-day supply (if available) with a maximum of three refills. Actual quantity dispensed is subject to availability and the Health Care Provider's directions.

The Pharmacy staff will do its best to handle emergency written prescriptions depending on workload. Patients have the option for prescriptions to be filled at local TRICARE-accepting pharmacies.

 

Physical Evaluation Board Liaison Office (PEBLO):
Located in Building P-11050. Responsible for processing medical boards for active duty soldiers. Hours of operation are Monday, Tuesday, Thursday and Friday from 7:30 am to 12:00 pm and 1:00 pm to 4:00 pm. PEBLO is closed on Wednesdays. Telephone number: (315)772-4035/3167.


Physical Examination Section:
Physical Exams are conducted in two parts: Preliminary testing and medical provider examination. Physical Exams are conducted on an appointment basis only. Retirement physicals must be done within 120 days of terminal leave. Personnel are reminded that all separation examinations must be conducted within 120 days of terminal leave with no less than 30 days remaining. All Chapter Physicals must present a Memo from the commander at the start of the Part I physical. Most Chapter physicals require the presence of an escort, E5 or above, throughout the physical. Appointment can be made by calling (315)772-2778, Monday through Friday, after 1:00 pm.


Preventive Medicine:
Located in Bldg. P10720, Clark Hall. Provides consultation on public health issues to all units and individuals. Issues include environmental sanitation, occupational and public health, industrial hygiene, infectious disease control, and overseas travel. Telephone number: (315)772-6984.


Quality Management:
Is located in Guthrie Ambulatory Care Clinic and consists of the following programs: Patient Safety, Infection Control Nurse, Continuous Survey Readiness, Risk Management, Performance Improvement and Credentials. Hours of operation are 7:30 am - 4:00 pm Monday through Friday. We strongly encourage our patients to communicate with us concerns they have about the quality and safety of the care they receive. Please speak with your provider, nurse or staff member. If your concerns have not been resolved by them, please contact the Patient Advocate at (315)772-4655 or the Chief of Quality Management at (315)772-7278 or the Patient Safety Manager at (315)772-9808.

If your concerns cannot be resolved through the clinic, you may contact the Joint Commission:
E-mail: Complaint@jointcommission.org E-mail Link
Fax: 630-792-5636
Mail: Office of Quality Monitoring, The Joint Commission, One Renaissance Blvd., Oakbrook Terrace, Illinois 60181
Toll Free Number: (800) 994-6610
 

Primary Care Clinic:
Located at the Guthrie Ambulatory Health Care Clinic. Provides comprehensive quality medical care with particular emphasis on the family unit. A family practitioner is trained in Pediatrics, Obstetrics, Gynecology, Internal Medicine, Orthopedics, Emergency Medicine, Psychiatry, Minor surgery, and Preventive Medicine. This core of knowledge enables the physician to provide for most patient needs.

Clinic hours are from 8:00 am to 6:00 pm Monday through Friday. For an appointment with the Primary Care Clinic, call (315)772-2778. A Customer Assistance line is available by calling (315)772-2778 for telephone consults, prescription refills and other assistance as needed. We appreciate you cancelling your appointments at least 24 hours in advance by calling (315)772-2778. Cancellation messages can be left after regular duty hours. Access Center hours are Monday through Friday from 7:00 am to 5:00 pm. Closed from Noon-3:00 pm on Fridays for training.
 

Radiology/Ultrasound:
Located in Guthrie Ambulatory Health Care Clinic (GAHCC) and in the Conner Troop Medical Clinic (CTMC). Services are rendered only with a physician referral. Results can only be obtained from the ordering physician. Referrals are made by the ordering physician to an appropriate civilian facility for procedures not performed at the clinic(s).

GAHCC Radiology hours of operation for routine x-rays are, Monday through Friday, from 7:00 am to 6:00 pm.

CTMC Radiology hours of operation are, Monday through Friday, from 7:00 am to 3:30 pm, for routine x-rays only.

Ultrasound services: All ultrasound exams must be scheduled ahead of time and all are performed only at Guthrie.

Please call (315)772-6094 during business hours with questions regarding X-ray services, or to make or cancel an ultrasound appointment.

Please refer to MEDDAC PAM 40-2 regarding Child Supervision Policy.
 

Referral Management Office:
This office provides Active Duty, retirees, and family members with assistance in coordinating medical appointments through the TRICARE Managed Care Support Contractor. The Referral’s Office also prepares medical TDY orders for outpatient medical care of Active Duty soldiers stationed on Fort Drum. Located at Guthrie Ambulatory Health Care Clinic, the hours of operation are Monday through Thursday, 8:00 am to 12:00 pm and 1:00 pm to 5:00 pm, and Friday from 8:00 am to 12:00 pm. Assistance is provided on a walk-in basis. Telephone numbers are (315)772-6635/4435/4019.


Soldier Readiness Clinic:
The Soldier Readiness Center (SRC) mission is to maintain the health and medical readiness needs of the Fort Drum and 10th Mountain Division.

Services provided include: Medical In-processing, Medical Readiness for Deployment/Redeployment of active duty Soldiers, Post Health Deployment Re-Assessment (PDHRA), Mobilization/Demobilization (MOB/DEMOB) for Reservists and National Guard, and individual medical readiness. We also conduct the yearly Influenza Vaccination Program for active duty Soldiers.

Please call (315)772-4746 to schedule an appointment for a unit.


Sick Call:

  • Sick call reporting is from 6:45 am to 7:30 am
  • Soldiers will be triaged and will either be seen between 7:00 am and 9:00 am (urgent/acute medical conditions) or will be asked to make an appointment for routine medical conditions.
  • Appointments can be made by:
  • Soldiers are asked to cancel appointments at least 24 hours in advance by calling the appointment line at (315)772-2778, between the hours of 7:00 am and 3:00 pm
  • Follow-up appointments can be made prior to leaving the CTMC, if the requested follow-up is within a week's time frame.


Sick Call (MEDDAC, DENTAC, VET Services and WTU CADRE):
Sick call for soldiers assigned to USA MEDDAC is available Monday through Friday from 8:00 am to 8:30 am (sign-in time). Soldiers must wear a uniform and present a sick call slip.


Social Work Service (SWS) :
SWS is part of the Behavioral Health Department, located in Building P-36. Our mission is to provide services to support readiness of Soldiers and their Families to promote self-reliance, resiliency, and stability. SWS consist of two primary areas: Family Advocacy Program (FAP) and Child, Adolescent, Family Assistance Center (CAFAC). The Family Advocacy Program provides spouse and child abuse prevention, education, prompt reporting, investigation, intervention and treatment. Child, Adolescent, Family Assistance Center (CAFAC) offers a full spectrum of Behavioral Health services that support Army Children, their Families, and the Army Community throughout the training and deployment cycle of operational units.

Social Work Service provides a variety of therapeutic and psycho-educational services to Soldiers and Families to enhance their relationship skills and improve their quality of life.
 

SWS Core Services include:

·         Individual Therapy for Children, Adolescents and Adults

·         Couples/Marital/Family Therapy

·         Groups: Self-esteem, Communication, Life Stressors, Depression/Anxiety, Sexual Assault Survivor /Offenders, Parenting, Relationship skills, etc.

·         Tele-Behavioral Health Psychiatric Services

·         Daily Walk-in Service

Hours of operation are from 7:30 am to 4:00 pm, Monday through Friday.

For more information, call (315)772-3623


Uniformed Business Office:
Responsible for the Third Party Collection Program. Available to assist with questions on insurance billing. Responsible for checking medical indebtedness of soldiers clearing post. Hours of operation are 7:00 am to 4:00 pm and closed 12:00 pm to 1:00 pm, Monday through Friday. Telephone numbers: (315)772-4033/7130.

Veterinary Services:
Located in Bldg. P10735. The Ft. Drum Veterinary Treatment Facility is operated by caring Military and Civilian staff. We provide basic services to privately owned animals on a space-available basis.

We offer vaccination and sick call appointments, micro-chipping, heartworm and other laboratory testing, many surgery procedures, and pharmacy services. We offer walk-in availability on Friday mornings for micro-chipping, heartworm testing, and registration. All vaccination, sick call, and surgery is by appointment.
 

Quick Reference Telephone Numbers

Ambulance - Carthage

911

Ambulance - Clayton

911

Ambulance - Fort Drum

911

Ambulance - Gouverneur

911

Ambulance - Lowville

(315)376-3511

Asthma Reporting

(315)772-0847

Audiology/Hearing Conservation

(315)772-3622

Access Center (appointments)

(315)772-2778 /1-888-838-1303

Community Counseling Center

(315)772-8801

Community Health Nursing

(315)772-6404

Community Mental Health

(315)772-2778

Conner Troop Medical Clinic

(315)772-2778

Debt Collection Assistance Officer (DCAO)

(315)772-4039

Dietitian

(315)772-6404/3489

Exceptional Family Member Program

(315)772-4653

Health Benefits Advisor

(315)772-5111

Laboratory

(315)772-5381

Medical Records

(315)772-4615

Medical Services Account Office

(315)772-4033

Occupational Health

(315)772-5787

Optometry

(315)772-8406

Outpatient Specialty Clinic

(315)772-2778

Patient Administration Division

(315)772-4030

Patient Representative

(315)772-4655

Pharmacy

(315)772-7698

Pharmacy Refill

(315)772-3696

Physical Evaluation Liaison Office (PEBLO)

(315)772-4035/3167

Physical Therapy

(315)772-2778

Radiology/Ultrasound

(315)772-6094

Referral Management Office

(315)772-6635/4435

Social Work Service

(315)772-3623

TRICARE Service Center

1-877-874-2273

Veterinary Services

(315)772-4262