The proponent of this guide is the U.S. Army Medical Department Activity.
Users are invited to send comments and suggested improvements on a DA Form
2028 (Recommended Changes to Publications and Blank Forms) through channels
to the Commander, USA MEDDAC, 11050 Mount Belvedere Boulevard, Fort Drum, New
For on-post emergencies, ambulance service can be obtained by calling
911. For emergencies in the Jefferson County (Watertown, Carthage, Clayton,
and off-post Fort Drum communities) call 911. In military housing areas in
St. Lawrence County (Gouverneur area) call 911, and in Lewis County (Lowville
area) call (315)376-3511.
The Access Center allows beneficiaries to make, change, or cancel
appointments for primary care and specialty care offered within the Guthrie
Ambulatory Health Care Clinic directly through the MEDDAC Call Center.
Beneficiaries who live locally can automatically access the system by calling
(315)772-2778. Those who reside outside the local calling area in such locations
as Lowville, Clayton and Gouverneur, should call 1-888-838-1303. The call
center is open from 7:00 am to 5:00 pm weekdays and closed for training on
Fridays from noon – 3:00 pm.
Army Public Health Nursing:
Located in Preventive Medicine, Bldg. P10720, Clark Hall. Public Health
Nurses provide education and clinical services directed toward the promotion
of healthy lifestyles and prevention of illness or injury. Public Health
Nurses practice in the clinic, the classroom, at the unit, and in other community
locations. Health education classes are provided regularly or as requested
for tobacco cessation, prenatal/expectant parent care, HIV/AIDS, sexually
transmitted diseases, latent tuberculosis infection (LTBI) and diabetic
education. They provide health consultation and inspections for Child Youth
School Services (CYSS). Public Health Nurses also provide telephone
consultations and counseling related to postpartum, breastfeeding, newborn
care and child development concerns. All active duty, family members,
retirees, and other TRICARE beneficiaries are invited to make use of the
services offered by Public Health Nursing.
Hours of operation are Monday through Friday from 7:30 am to 12:00 pm and
1:00 pm to 4:00 pm. For appointments, please call (315)772-6404/6984.
Army Substance Abuse Program (ASAP):
Located at BLDG 10250 4TH Armored DIV Drive. The Army Substance Abuse
Program (ASAP) Community Counseling Center is a short-term program that
provides, on an outpatient basis, screening and evaluations, education,
counseling, case management, intervention and referral services to
individuals identified as alcohol and other drug abusers. Active duty
military personnel are our primary customer. Referral services are available
for retirees, family members of active duty and retirees through TRI-CARE.
Civilian employees are referred to the Fort Drum ASAP Employee Assistance
Program Coordinator. Fort Drum ASAP also provides Prevention Education, Drug
Testing, Risk Reduction and the Suicide Prevention Program Management. Fort
Drum ASAP offers four levels of treatment, based upon the “American Society
of Addiction Medicine Adult Patient Placement Criteria” (ASAM A-PPC): Level
0.5 (Early Intervention 12 hours prevention education and/or four group
counseling sessions), Level 1 (90-days, Outpatient Program, 1.5 hours group
counseling weekly and individual counseling as needed). Level 2 (90-days
minimal, Intensive Outpatient Program, 9 hours/3 hrs x 3 days/ group
counseling weekly and individual counseling as needed/currently pending
staffing level), and referral to Level 2.5 (21 or 28 day Partial Hospital
Program with weekly follow-up counseling in a Relapse Prevention group for 11
Hours of operation are Monday through Friday 7:30 am to 4:00 pm. Self
referrals are highly encouraged. No appointment is needed for walk-ins.
To make an appointment with the Army Substance Abuse Program (ASAP) call
Located at Clark Hall, Bldg 10720 Mount Belvedere Blvd. Hearing Conservation
Clinic walk-in hours are 7:30 am to 12:00 pm and 1:00 pm to 3:30 pm, Monday
through Thursday. Friday hours 7:30 am -12:30 pm. Division units requesting
hearing conservation classes, or unit annual hearing exams should contact the
Hearing Conservation Section at (315)772-3622 or (315)772-8543, during the
hours listed above. Comprehensive Audiology Services available for Active
Duty Personnel including full audiological evaluations, ear-mold impressions,
hearing aids, and limited special tests. Care for Dependents and Spouses
based upon clinic availability. Contact (315)772-3622 for appointments.
Behavioral Health Service:
Behavioral Health Services is comprised of psychiatrists, psychologists, and
social workers specially trained in dealing with behavioral health issues
particularly as they are impacted by the military lifestyle. If you are new
to the behavioral health clinic, we will schedule an intake evaluation to
more fully assess your situation. We may refer you to a group, for individual
psychotherapy, or for a medication evaluation with a physician. We tailor our
services to meet your needs and our therapists are trained in current
research-based methods for behavioral health treatments. We also specialize
in several innovative and dynamic treatments for Post-traumatic Stress
Disorder (PTSD), depression management, stress reduction, anger management,
and relationship enhancement. Let us help you stay on the path of success!
Hours of Operation: Monday - Friday from 7:30 am to 4:00 pm.
Location: The Behavioral Health Department is conveniently located
on South Post in building P36.
Appointment/Information Line: (315)772-2778.
For Urgent Behavioral Health Issues after Regular Hours:
- Contact the Access Center at (315)772-2778 to make an
appointment in the Primary Care Clinic where a Behavioral Health on-call
provider will see you.
- Contact the Samaritan Medical Center Emergency Room
(After 6:00 pm, Monday – Friday and all day on weekends or training
holidays). Telephone Number - (315)785-4516
- 24-Hour Crisis Line: (315)785-4516.
- Mobile Crisis Line: (315) 782-2327
In the event of emergency, please call "911".
We look forward to serving you!
The clinic is located in the expansion wing of Guthrie within the Physical
Therapy clinic. Hours are 7:00 am -noon, Monday through Friday and 1:00 pm -
4:00 pm Monday through Thursday. The clinic is closed on Friday afternoons
for professional development. Appointments are made by referral only and by
Connor Troop Medical Clinic (CTMC):
The Conner Troop Medical Clinic (CTMC) mission is to conserve the
fighting strength by providing customer-focused, cost-effective quality
health care to both the Active and Reserve Components.
CTMC is located in Building P10506 at the corner of Euphrates and Riva
Ridge. Services provided include: Optometry, Sick Call, Routine Appointments,
Minor Surgeries, Well Women, Laboratory, Physical Therapy, and X-Ray for
active duty. Physical Exams are offered by appointment only, Monday through
Friday. All sections with the exception of Triage close at 12:00 pm on
Fridays. Please call (315)772-2778 to schedule an appointment.
CTMC Sick Call
6:45 am to 7:30 am
9:00 am to 3:30 am
6:45 am to 3:45 pm
Medical Records Clearing
8:00 am to 3:30 pm
6:45 am to 3:45 pm
Optometry Sick Call
6:45 am to 7:30 am
7:45 am to 2:45 pm
Physical Exam Clinic
6:45 am to 3:45 pm
7:00 am to 3:00 pm
7:00 am to 3:30 pm
Periodic Health Assessment (PHA)
7:00 am to 3:45 pm
Debt Collection Assistance Office (DCAO):
Located in the Guthrie Ambulatory Health Care Clinic, Bldg P-11050, near
the TRICARE Service Center. Upon your notification and presentation of
appropriate documentation of a debt collection issue, I will assume
responsibility for that debt collection case to its conclusion. Appropriate
documentation is either the collection letter, or the credit report that
shows you are in collections, along with information on the agency attempting
to collect, the provider’s name, when they treated the beneficiary, and the
amount in collections. Before I can even begin to investigate a case, I will
need written authorization from the adult patient, or parent (if child is
under 18). I will contact collection agencies, and/or attorneys, and/or
providers, and stop collection efforts until I can determine the
appropriateness of the claim(s) in question. It may include finding if
TRICARE ever received the claim, whether the claim was paid (when, and to
whom), whether deductibles, cost-shares, or co-pays were applied properly, as
well as informing beneficiaries, providers and their agents, about TRICARE
authorized and non-authorized benefits (if applicable). It may also include
informing providers and their agents about TRICARE policy, as well as Federal
and State law relating to collection efforts against TRICARE beneficiaries.
Although NOT a legal advisor or advocate for the beneficiary, I can assist
beneficiaries, providers and their agents alike, in understating and solving
TRICARE related issues.
If you have received a notice from a collection agency or a negative
credit report because of a medical bill, call or visit the DCAO. The DCAO is
available Monday through Friday from 7:30 am to 12:00 pm and 12:30 pm to 4:00
pm Call (315)772-4039 for an appointment.
The Dermatology Clinic is located at the Guthrie Ambulatory Clinic. The
goal of the Dermatology Clinic is to provide assessment, diagnosis, and
treatment of the full spectrum of dermatological disease; to promote quality
patient care through integration of scientific medical principles; to include
the patient in planning and implementation of the patient’s care; to provide
useful feedback and education to referring providers; and to maintain
compliance with military and civilian regulatory agencies.
The Dermatology Clinic is available on Monday through Friday from 7:00 am
to 4:00 pm. Appointment are available by referral only.
Exceptional Family Member Program:
Located at the Guthrie Ambulatory Health Care Clinic and Clark Hall. The
program, working in concert with other military and civilian agencies, is
designed to provide comprehensive and coordinated assistance to family
members with special needs, i.e., medical (such as diabetes, asthma,
developmental delays); educational (such as learning disabilities); housing,
community support, and personnel-type services. Enrollment in the EFMP is
mandatory for family members with special needs. In addition, when all service
members prepare for an overseas assignment, it is mandatory for his/her
family members to be screened through EFMP prior to the PCS move. Overseas
screenings are done by a registered nurse by appointment only at Guthrie.
Appointments may be made at Clark Hall room B2-17 through the Social
Services Assistant (SSA). A copy of the DA Form 5888, AF 1466 or NAVMED 1300
need to faxed to (315)772-7995 or hand carried to the EFMP office and DA
Form 4700 needs to be completed for the appointment. After faxing, call
EFMP questions: www.militaryhomefront.dod.mil or
call the local offices.
EFMP Social Services Assistant: (315)772-4653
EFMP Registered Nurse Manager: (315)772-4620
EFMP Fax: (315)772-7995 / (315)772-1256
Assistant - 7:00 am to 4:30 pm Monday through Friday, alternate Fridays
Manager - 7:30 am to 5:00 pm Monday through Friday, alternate Mondays closed.
Family Medical In-Processing:
A multidisciplinary approach to meeting newly arriving families’ medical
needs. Family members are briefed by Pharmacy, nutrition, Army Community
Services, TRICARE. They are enrolled in TRICARE, registered by Patient
Administration, and screened by a registered nurse to determine medical
Health Benefits Advisor (HBA) / Beneficiary Counseling and Assistance
The Health Benefits Advisor is available to assist with questions
regarding TRICARE benefits, in resolving TRICARE problems, and in completing
forms associated with TRICARE benefits. Located in the Patient Service Center
at Guthrie Ambulatory Health Care Clinic, the hours of operation are Monday
through Thursday, 8:00 am to 12:00 pm and 1:00 pm to 5:00 pm, and Friday 8:00
am to 12:00 pm. Telephone number is (315) 772-5111.
HIV PCS Out-Processing:
Soldiers who are PCS'ing and require HIV tests may go to the Conner Troop
Medical Clinic laboratory, Monday through Friday from 7:00 am to 3:00 pm.
Reassignments at Clark Hall states that all Soldiers must have an HIV test
within 6 months of their PCS date. Soldiers must also turn in their 4036-R
paperwork within 21 days of their PCS date.
If you have any questions, please call (315)772-4203, Monday through
Friday from 7:00 am to 3:00 pm.
For family members, retirees, and designated employees, the Immunization
Section in the Guthrie Ambulatory Health Care Clinic is open Monday through
Thursday from 8:00 am - 5:00 pm, closed for lunch daily from 12:30 pm to 1:30
pm and on Fridays they are open from 8:00 am to Noon.
The Allergy Clinic is open Monday through Thursday from 8:00 am to 5:00
pm, closed for lunch daily from 12:30 pm to 1:30 pm and on Fridays they are
open from 8:00 am to Noon. The last allergy patient is seen 1/2 hour before
close of the clinic, both in the morning and afternoon.
If individuals need allergy injections more than once a week, arrangements
can be made with the Allergy/Immunization Clinic by calling (315)774-5646.
Located at Guthrie Ambulatory Health Care Clinic. Provides all standard
clinical and most anatomical laboratory tests, either onsite or through the
use of an approved reference laboratory. Results of laboratory tests are not
given to patients directly but may be obtained from the physician ordering
the test. Patients will be notified by the ordering clinic of any lab results
that are abnormal. Some Laboratory results may also be viewed through TRICARE
Online at www.tricareonline.com . Hours of operation: Monday
through Friday from 7:00 am to 6:00 pm. The CTMC Laboratory hours of
operation are, Monday through Friday, from 7:00 am to 3:15 pm.
Located in Guthrie Ambulatory Health Care Clinic, this area is
responsible for the managed care efforts of the MEDDAC. This includes liaison
with the Managed Care Support Contractor, civilian provider relations and
other projects related to obtaining and analyzing the need for provider
services within and outside the military health care system. Assistance in
these areas is available in the Patient Service Center in Guthrie Clinic
Monday through Thursday 8:00 am to 5:00 pm, and Friday from 8:00 am to 12:00
The Medical Records section falls under the Patient Administration
Division (PAD). Medical Records are the property of the United States
Government and are maintained for the benefit of the patient. The Medical
Records section and Release of Information staff have the responsibility for
ensuring all medical records held in their custody are safeguarded from loss
or tampering, and that the information in the records is released only to
authorized individuals. A valid ID card is required to request a copy of your
medical records. Beneficiaries are entitled to one free personal copy of
their medical record, per AR 40-66. Additional copies will be assessed an
administrative fee and charges per page. Due to the large volume of requests,
customers requesting a copy of their medical records should submit their
requests in writing no less than 45 days in advance.
Guthrie Medical Records Section
Medical records for military family members, retirees, and WTU, DENTAC,
Veterinarian Services, and MEDDAC Soldiers are maintained at the Medical
Records Section at Guthrie Ambulatory Healthcare Clinic (GAHC). It is
recommended that a medical record be established at GAHC for every family
member to be seen for medical treatment on Fort Drum.
Hours of operation:
Monday thru Thursday, 7:00 am to 4:00 pm
Friday, 7:00 am to 1:00 pm
Phone: (315) 772-4651/4732
CTMC Medical Records Section
Medical records for all other Active Duty Soldiers stationed at Fort Drum
are maintained at the Conner Troop Medical Clinic (CTMC).
Hours of operation:
Monday thru Thursday, 6:45 am to 3:45 pm
Friday, 6:45 am to 1:00 pm
Phone: (315) 772-8664
Monday thru Thursday, 8:00 am to 3:00 pm
Release of Information (ROI)
This department handles requests for copies of medical records. One free
personal copy per person is authorized, additional copies have a fee per page
(call number below for fee information). To request a personal copy of your
medical records, please visit the Guthrie Medical Records/ROI window to fill
out your request form.
Hours of operation:
Monday thru Thursday, 7:00 am to 4:00 pm
Friday, 7:00 am to 1:00 pm
Phone: (315) 772-4032
Fax: (315) 772-3449/7758
The Musculoskeletal Clinic is comprised of the following specialty clinics:
Hours of Operation
Monday - Friday,
7:30 am to 12:00 pm and 1:00 pm to 4:00 pm.
Monday - Friday,
7:00 am to 12:00 pm and 1:00 pm to 4:00 pm.
Physical Therapy Clinic
Monday - Friday,
7:00 am to 12:00 pm and 1:00 pm to 4:00 pm.
Occupational Therapy Clinic
Monday - Friday,
7:00 am to 12:00 pm and 1:00 pm to 4:00 pm.
Monday - Friday,
7:30 am to 12:30 pm and 1:00 pm to 4:00 pm.
*Indicates active Duty Only
NOTE: Clinic hours of operation are subject to change based on
All clinics listed require a current referral to book an appointment. To book
or cancel appointments for these clinics, call (315)772-2778 between 7:00 am
and 4:00 pm.
Located in Preventive Medicine, Bldg. 10720, Clark Hall. The Nutrition
Clinic is staffed by a Registered Dietitian providing medical nutrition
therapy, diabetes management, and general nutrition and fitness education for
active duty, retirees and family member beneficiaries. The Nutrition Clinic
the Army Move program, a course educating personal on control of diet, to
include a commissary tour and healthy microwave cooking class. Both
individual appointments and group classes are available for nutrition
concepts, weight reduction, weight gain, heart health, hypertension,
diabetes, prenatal nutrition and infant feeding. No physician referral required
to schedule an appointment. Hours of operation are from 7:30 am to 4:00 pm,
Monday through Friday. Please call (315)772-6404. No consult is required for
classes. Individuals require a consult for a one-on-one with the Registered
Obstetrics and Gynecology (OB-GYN):
Located in the Watertown Medical Center, Watertown, New York. The staff
of the Obstetrics and Gynecology service at the Fort Drum MEDDAC is committed
to providing the finest health care available. Active duty military, dependents
and retirees are offered the unique experience of combining the military and
civilian health care systems to receive quality medical care. A full range of
obstetric and gynecologic services will be offered to include routine and
high-risk obstetrics care, colposcopy, LEEP, infertility and gynecologic
surgery. Hours of operation are Monday through Friday from 7:30 am to 11:30
am and 12:45 pm to 4:30 pm.
Occupational Health (OH):
Located in Bldg. P-11058 behind Guthrie Clinic. Works to ensure a healthy
and productive workforce by providing services in respiratory, vision, and
hearing protection, medical and pregnancy surveillance, health education,
ergonomics and on-the-job-injury follow-up. Services are available by
appointment for civilian employees and active duty personnel. Hours of
operation are Monday through Friday, 7:00 am to 12:00 pm and 1:00 pm
to 4:30 pm. Telephone number: (315)772-5811.
Occupational Therapy (OT):
Located at Guthrie Ambulatory Health Care Clinic. Occupational therapy
uses purposeful and meaningful activities and other interventions strategies
to maximize performance and independence in order to expedite Soldier, Family
Members, and retirees to their work and leisure roles. This includes
comprehensive evaluations, diagnosis, treatment, as well as pre-surgical and
- Upper extremity evaluation
- Functional Assessments and
- Instruction in life skills
and vocational planning
- MOS analysis
- Neuromuscular re-education/
- Upper extremity mobilization
- Wound care and scar tissue
- Activities of Daily Living
(ADL) Assessment and training
- UE orthotic fabrication
- Evaluation for adaptive and
- Ergonomic education and
- Thermal modality application
- Electrical modality
Conditions and Diagnoses treated
- Operative/non-operative upper
- Muscle, bone, and joint
- Fractures (upper extremities)
- Nerve injuries (upper
- Cumulative and Repetitive
- Post-Op fracture fixation
- Post-Op tendon injuries
- Post-op neurosurgery (upper
- Post-op reconstructive
surgery (upper extremities)
- Burns and polytrauma
The clinics hours of operation are Monday
through Friday from 7:30 am to 12:00 pm and 1:00 pm to 4:00 pm. For
appointments, call (315)772-2778
Located in Bldg 10501, next to the Conner Troop Medical Clinic. Routine
examination appointments are available for Active Duty. Sick call is held
Monday through Friday at 6:45 am. Active Duty may schedule appointments at
anytime, either in person or by calling (315)772-5311. The hours of operation
are Monday - Thursday from 6:45 am - 11:30 am and 12:30 pm - 3:30 pm, Fridays
from 6:45 am - Noon. Closed Federal and training holidays. For questions
about PRK and LASIK eye surgery call (315)772-1801
The Orthopedic Services Clinic is located in Corridor I of the Guthrie
Ambulatory Health Care Clinic on Fort Drum, New York. Hours of operation are
Monday through Friday from 7:00 am to 12:00 pm and 1:00 pm to 4:00 pm. Care
is provided on a referral basis to active duty Soldiers (including Reserves
and National Guard on active duty), and may be available to family members
and retirees (under age 65) who have TRICARE Prime insurance. For appointment
booking or family members/retirees availability status, please call the
Guthrie Appointment/Information Line at (315)772-2778. If the Orthopedic
Services Clinic is unable to schedule an appointment within the access
standard, patients will be referred to an orthopedic clinic within the
At CTMC, Thursday 1:00 pm. Unit Commanders or First Sergeants should call
to schedule their soldiers for appointments. Telephone: (315)772-8415.
Patient Administration Division (PAD):
Located at Guthrie Ambulatory Health Care Clinic, the Patient
Administration Division (PAD) has a very dedicated staff that can assist you
in many areas to include requesting copies of medical records (Release of
Information (ROI) section), medical evaluation boards, coding and third party
collections, and medical record registrations.
Line of Duty (LOD) investigations are initiated by the Soldier’s unit, and
then forwarded to the Casualty Office in Clark Hall (315)772-8323. The
Casualty Office personnel will forward LOD paperwork to PAD when ready.
PAD hours of operation:
Monday thru Thursday, 7:00 am to 4:00 pm (closed from 12:00 pm to 1:00
Friday, 7:00 am to 12:00 pm
Release of Information
Guthrie Medical Records
CTMC Medical Records
Patient Advocate Office:
Located at Guthrie Ambulatory Health Care Clinic. This office provides a
patient advocate service. The advocate acts as a liaison between patients and
health care providers. The advocate receives and processes complaints,
compliments, or suggestions regarding the MEDDAC. The philosophy of the
MEDDAC is that most complaints center around a breakdown in communication
between patients and providers. Such issues can be resolved by removing
barriers to communication and reestablishing a dialogue. The advocate also
provides patients with updates of changes within the MEDDAC and general
assistance as needed. A lost and found service is located in this office. The
Patient Advocate Office can be reached Monday through Friday from 8:00 am to 4:00
pm, at (315)772-4655.
Located at Guthrie Ambulatory Health Care Clinic near the main entrance.
The Pharmacy fills prescription written by military and civilian Health Care
Providers (HCP's) for formulary medications. The patient's ID card must be
presented when picking up prescriptions. The Pharmacy is open from 7:30 am to
6:30 pm, Monday through Friday. The Pharmacy is closed on all Federal
holidays and Fridays from 1:00 pm to 3:00 pm for staff development. Refills,
(option #1), medication information (option #2), and hours of operation
(option #3) may be obtained by calling the 24-hour Refill line at (315)
772-3696 (local) and 1-800-354-9280 (long distance). To speak to a Pharmacist
during duty hours call (315)772-7698. For special pharmacy hours and
closures, listen to the introduction when calling the refill line. Refills
called-in will be ready for pick-up two duty days later and after 1:00 pm.
Justified emergency refills can be obtained by calling (315)772-7698.
Prescriptions for maintenance medications may be dispensed in quantities up
to a 90-day supply (if available) with a maximum of three refills. Actual
quantity dispensed is subject to availability and the Health Care Provider's
The Pharmacy staff will do its best to handle emergency written
prescriptions depending on workload. Patients have the option for
prescriptions to be filled at local TRICARE-accepting pharmacies.
Physical Evaluation Board Liaison Office (PEBLO):
Located in Building P-11050. Responsible for processing medical boards
for active duty soldiers. Hours of operation are Monday, Tuesday, Thursday
and Friday from 7:30 am to 12:00 pm and 1:00 pm to 4:00 pm. PEBLO is closed
on Wednesdays. Telephone number: (315)772-4035/3167.
Physical Examination Section:
Physical Exams are conducted in two parts: Preliminary testing and
medical provider examination. Physical Exams are conducted on an appointment
basis only. Retirement physicals must be done within 120 days of terminal
leave. Personnel are reminded that all separation examinations must be
conducted within 120 days of terminal leave with no less than 30 days
remaining. All Chapter Physicals must present a Memo from the commander at
the start of the Part I physical. Most Chapter physicals require the presence
of an escort, E5 or above, throughout the physical. Appointment can be made
by calling (315)772-2778, Monday through Friday, after 1:00 pm.
Located in Bldg. P10720, Clark Hall. Provides consultation on public
health issues to all units and individuals. Issues include environmental
sanitation, occupational and public health, industrial
hygiene, infectious disease control, and overseas travel. Telephone
Is located in Guthrie Ambulatory Care Clinic and consists of the
following programs: Patient Safety, Infection Control Nurse, Continuous
Survey Readiness, Risk Management, Performance Improvement and Credentials.
Hours of operation are 7:30 am - 4:00 pm Monday through Friday. We strongly encourage
our patients to communicate with us concerns they have about the quality and
safety of the care they receive. Please speak with your provider, nurse or
staff member. If your concerns have not been resolved by them, please contact
the Patient Advocate at (315)772-4655 or the Chief of Quality Management at
(315)772-7278 or the Patient Safety Manager at (315)772-9808.
If your concerns cannot be resolved through the clinic, you may contact
the Joint Commission:
Mail: Office of Quality Monitoring, The Joint Commission, One Renaissance
Blvd., Oakbrook Terrace, Illinois 60181
Toll Free Number: (800) 994-6610
Primary Care Clinic:
Located at the Guthrie Ambulatory Health Care Clinic. Provides
comprehensive quality medical care with particular emphasis on the family
unit. A family practitioner is trained in Pediatrics, Obstetrics, Gynecology,
Internal Medicine, Orthopedics, Emergency Medicine, Psychiatry, Minor
surgery, and Preventive Medicine. This core of knowledge enables the
physician to provide for most patient needs.
Clinic hours are from 8:00 am to 6:00 pm Monday through Friday. For an
appointment with the Primary Care Clinic, call (315)772-2778. A Customer
Assistance line is available by calling (315)772-2778 for telephone consults,
prescription refills and other assistance as needed. We appreciate you
cancelling your appointments at least 24 hours in advance by calling (315)772-2778.
Cancellation messages can be left after regular duty hours. Access Center
hours are Monday through Friday from 7:00 am to 5:00 pm. Closed from
Noon-3:00 pm on Fridays for training.
Located in Guthrie Ambulatory Health Care Clinic (GAHCC) and in the
Conner Troop Medical Clinic (CTMC). Services are rendered only with a
physician referral. Results can only be obtained from the ordering physician.
Referrals are made by the ordering physician to an appropriate civilian facility
for procedures not performed at the clinic(s).
GAHCC Radiology hours of operation for routine x-rays are, Monday through
Friday, from 7:00 am to 6:00 pm.
CTMC Radiology hours of operation are, Monday through Friday, from 7:00 am
to 3:30 pm, for routine x-rays only.
Ultrasound services: All ultrasound exams must be scheduled ahead of time
and all are performed only at Guthrie.
Please call (315)772-6094 during business hours with questions regarding
X-ray services, or to make or cancel an ultrasound appointment.
Please refer to MEDDAC PAM 40-2 regarding Child Supervision Policy.
Referral Management Office:
This office provides Active Duty, retirees, and family members with
assistance in coordinating medical appointments through the TRICARE Managed
Care Support Contractor. The Referral’s Office also prepares medical TDY
orders for outpatient medical care of Active Duty soldiers stationed on Fort
Drum. Located at Guthrie Ambulatory Health Care Clinic, the hours of
operation are Monday through Thursday, 8:00 am to 12:00 pm and 1:00 pm to
5:00 pm, and Friday from 8:00 am to 12:00 pm. Assistance is provided on a
walk-in basis. Telephone numbers are (315)772-6635/4435/4019.
Soldier Readiness Clinic:
The Soldier Readiness Center (SRC) mission is to maintain the health and
medical readiness needs of the Fort Drum and 10th Mountain Division.
Services provided include: Medical In-processing, Medical Readiness for
Deployment/Redeployment of active duty Soldiers, Post Health Deployment
Re-Assessment (PDHRA), Mobilization/Demobilization (MOB/DEMOB) for Reservists
and National Guard, and individual medical readiness. We also conduct the
yearly Influenza Vaccination Program for active duty Soldiers.
Please call (315)772-4746 to schedule an appointment for a unit.
- Sick call reporting is from
6:45 am to 7:30 am
- Soldiers will be triaged and
will either be seen between 7:00 am and 9:00 am (urgent/acute medical
conditions) or will be asked to make an appointment for routine medical
- Appointments can be made by:
- Soldiers are asked to cancel
appointments at least 24 hours in advance by calling the appointment
line at (315)772-2778, between the hours of 7:00 am and 3:00 pm
- Follow-up appointments can be
made prior to leaving the CTMC, if the requested follow-up is within a
week's time frame.
Sick Call (MEDDAC, DENTAC, VET Services and WTU CADRE):
Sick call for soldiers assigned to USA MEDDAC is available Monday through
Friday from 8:00 am to 8:30 am (sign-in time). Soldiers must wear a uniform
and present a sick call slip.
Social Work Service (SWS) :
SWS is part of the Behavioral Health Department, located in Building
P-36. Our mission is to provide services to support readiness of Soldiers and
their Families to promote self-reliance, resiliency, and stability. SWS
consist of two primary areas: Family Advocacy Program (FAP) and Child,
Adolescent, Family Assistance Center (CAFAC). The Family Advocacy Program
provides spouse and child abuse prevention, education, prompt reporting,
investigation, intervention and treatment. Child, Adolescent, Family
Assistance Center (CAFAC) offers a full spectrum of Behavioral Health
services that support Army Children, their Families, and the Army Community
throughout the training and deployment cycle of operational units.
Social Work Service provides a variety of therapeutic and psycho-educational
services to Soldiers and Families to enhance their relationship skills and improve
their quality of life.
SWS Core Services include:
Therapy for Children, Adolescents and Adults
Self-esteem, Communication, Life Stressors, Depression/Anxiety, Sexual
Assault Survivor /Offenders, Parenting, Relationship skills, etc.
Health Psychiatric Services
Hours of operation are from 7:30 am to 4:00 pm, Monday through Friday.
For more information, call (315)772-3623
Uniformed Business Office:
Responsible for the Third Party Collection Program. Available to assist
with questions on insurance billing. Responsible for checking medical
indebtedness of soldiers clearing post. Hours of operation are 7:00 am to
4:00 pm and closed 12:00 pm to 1:00 pm, Monday through Friday. Telephone
Located in Bldg. P10735. The Ft. Drum Veterinary Treatment Facility is
operated by caring Military and Civilian staff. We provide basic services to
privately owned animals on a space-available basis.
We offer vaccination and sick call appointments, micro-chipping, heartworm
and other laboratory testing, many surgery procedures, and pharmacy services.
We offer walk-in availability on Friday mornings for micro-chipping,
heartworm testing, and registration. All vaccination, sick call, and surgery
is by appointment.
Quick Reference Telephone Numbers
Ambulance - Carthage
Ambulance - Clayton
Ambulance - Fort
Ambulance - Lowville
Conner Troop Medical
Assistance Officer (DCAO)
Liaison Office (PEBLO)
Social Work Service