The proponent of this guide is the U.S. Army Medical
Department Activity. Users are invited to send comments and suggested
improvements on a DA Form 2028 (Recommended Changes to Publications and
Blank Forms) through channels to the Commander, USA MEDDAC, 11050 Mount
Belvedere Boulevard, Fort Drum, New York 13602-5004.
For on-post emergencies, ambulance service can be obtained by
calling 911. For emergencies in the Jefferson County (Watertown,
Carthage, Clayton, and off-post Fort Drum communities) call 911. In
military housing areas in St. Lawrence County (Gouverneur area) call
911, and in Lewis County (Lowville area) call (315)376-3511.
The Access Center allows beneficiaries to make, change, or cancel
appointments for primary care and specialty care offered within the
Guthrie Ambulatory Health Care Clinic directly through the MEDDAC Call
Center. Beneficiaries who live locally can automatically access the
system by calling (315)772-2778. Those who reside outside the local
calling area in such locations as Lowville, Clayton and Gouverneur,
should call 1-888-838-1303. The call center is open from 7:00 am to 5:00
pm weekdays and closed for training on Fridays from noon – 3:00 pm.
Army Public Health Nursing:
Located in Preventive Medicine, Bldg. P10720, Clark Hall. Public
Health Nurses provide education and clinical services directed toward
the promotion of healthy lifestyles and prevention of illness or injury.
Public Health Nurses practice in the clinic, the classroom, at the unit,
and in other community locations. Health education classes are provided
regularly or as requested for tobacco cessation, prenatal/expectant
parent care, HIV/AIDS, sexually transmitted diseases, latent
tuberculosis infection (LTBI) and diabetic education. They provide
health consultation and inspections for Child Youth School Services (CYSS).
Public Health Nurses also provide telephone consultations and counseling
related to postpartum, breastfeeding, newborn care and child development
concerns. All active duty, family members, retirees, and other TRICARE
beneficiaries are invited to make use of the services offered by Public
Hours of operation are Monday through Friday from 7:30 am to 12:00 pm
and 1:00 pm to 4:00 pm. For appointments, please call
Army Substance Abuse Program (ASAP):
Located at BLDG 10250 4TH Armored DIV Drive. The Army Substance
Abuse Program (ASAP) Community Counseling Center is a short-term program
that provides, on an outpatient basis, screening and evaluations,
education, counseling, case management, intervention and referral
services to individuals identified as alcohol and other drug abusers.
Active duty military personnel are our primary customer. Referral
services are available for retirees, family members of active duty and
retirees through TRI-CARE. Civilian employees are referred to the Fort
Drum ASAP Employee Assistance Program Coordinator. Fort Drum ASAP also
provides Prevention Education, Drug Testing, Risk Reduction and the
Suicide Prevention Program Management. Fort Drum ASAP offers four levels
of treatment, based upon the “American Society of Addiction Medicine
Adult Patient Placement Criteria” (ASAM A-PPC): Level 0.5 (Early
Intervention 12 hours prevention education and/or four group counseling
sessions), Level 1 (90-days, Outpatient Program, 1.5 hours group
counseling weekly and individual counseling as needed). Level 2 (90-days
minimal, Intensive Outpatient Program, 9 hours/3 hrs x 3 days/ group
counseling weekly and individual counseling as needed/currently pending
staffing level), and referral to Level 2.5 (21 or 28 day Partial
Hospital Program with weekly follow-up counseling in a Relapse
Prevention group for 11 months).
Hours of operation are Monday through Friday 7:30 am to 4:00 pm. Self
referrals are highly encouraged. No appointment is needed for walk-ins.
To make an appointment with the Army Substance Abuse Program (ASAP)
Located at Clark Hall, Bldg 10720 Mount Belvedere Blvd. Hearing
Conservation Clinic walk-in hours are 7:30 am to 12:00 pm and 1:00 pm to
3:30 pm, Monday through Thursday. Friday hours 7:30 am -12:30 pm. Division
units requesting hearing conservation classes, or unit annual hearing
exams should contact the Hearing Conservation Section at (315)772-3622
or (315)772-8543, during the hours listed above. Comprehensive Audiology
Services available for Active Duty Personnel including full audiological
evaluations, ear-mold impressions, hearing aids, and limited special
tests. Care for Dependents and Spouses based upon clinic availability.
Contact (315)772-3622 for appointments.
Behavioral Health Service:
Behavioral Health Services is comprised of psychiatrists, psychologists,
and social workers specially trained in dealing with behavioral health
issues particularly as they are impacted by the military lifestyle. If
you are new to the behavioral health clinic, we will schedule an intake
evaluation to more fully assess your situation. We may refer you to a
group, for individual psychotherapy, or for a medication evaluation with
a physician. We tailor our services to meet your needs and our
therapists are trained in current research-based methods for behavioral
health treatments. We also specialize in several innovative and dynamic
treatments for Post-traumatic Stress Disorder (PTSD), depression
management, stress reduction, anger management, and relationship
enhancement. Let us help you stay on the path of success!
Hours of Operation: Monday - Friday from 7:30 am to 4:00
Location: The Behavioral Health Department is conveniently
located on South Post in building P36.
Appointment/Information Line: (315)772-2778.
For Urgent Behavioral Health Issues after Regular Hours:
- Contact the Access Center at (315)772-2778 to
make an appointment in the Primary Care Clinic where a
Behavioral Health on-call provider will see you.
- Contact the Samaritan Medical Center
Emergency Room (After 6:00 pm, Monday – Friday and all day on
weekends or training holidays). Telephone Number - (315)785-4516
- 24-Hour Crisis Line: (315)785-4516.
Mobile Crisis Line: (315)
In the event of emergency, please call "911".
We look forward to serving you!
The clinic is located in the expansion wing of Guthrie within the
Physical Therapy clinic. Hours are 7:00 am -noon, Monday through Friday
and 1:00 pm - 4:00 pm Monday through Thursday. The clinic is closed on
Friday afternoons for professional development. Appointments are made by
referral only and by calling (315)772-2778.
Connor Troop Medical Clinic (CTMC):
The Conner Troop Medical Clinic (CTMC) mission is to conserve the
fighting strength by providing customer-focused, cost-effective quality
health care to both the Active and Reserve Components.
CTMC is located in Building P10506 at the corner of Euphrates and
Riva Ridge. Services provided include: Optometry, Sick Call, Routine
Appointments, Minor Surgeries, Well Women, Laboratory, Physical Therapy,
and X-Ray for active duty. Physical Exams are offered by appointment
only, Monday through Friday. All sections with the exception of Triage
close at 12:00 pm on Fridays. Please call (315)772-2778 to schedule an
|CTMC Sick Call
||6:45 am to 7:30 am
||9:00 am to 3:30 am
|Medical Records/Patient Administration
||6:45 am to 3:45 pm
|Medical Records Clearing
||8:00 am to 3:30 pm
||6:45 am to 3:45 pm
|Optometry Sick Call
||6:45 am to 7:30 am
||7:45 am to 2:45 pm
|Physical Exam Clinic
||6:45 am to 3:45 pm
||7:00 am to 3:00 pm
||7:00 am to 3:30 pm
|Periodic Health Assessment (PHA)
||7:00 am to 3:45 pm
Debt Collection Assistance Office (DCAO):
Located in the Guthrie Ambulatory Health Care Clinic, Bldg P-11050,
near the TRICARE Service Center. Upon your notification and presentation
of appropriate documentation of a debt collection issue, I will assume
responsibility for that debt collection case to its conclusion.
Appropriate documentation is either the collection letter, or the credit
report that shows you are in collections, along with information on the
agency attempting to collect, the provider’s name, when they treated the
beneficiary, and the amount in collections. Before I can even begin to
investigate a case, I will need written authorization from the adult
patient, or parent (if child is under 18). I will contact collection
agencies, and/or attorneys, and/or providers, and stop collection
efforts until I can determine the appropriateness of the claim(s) in
question. It may include finding if TRICARE ever received the claim,
whether the claim was paid (when, and to whom), whether deductibles,
cost-shares, or co-pays were applied properly, as well as informing
beneficiaries, providers and their agents, about TRICARE authorized and
non-authorized benefits (if applicable). It may also include informing
providers and their agents about TRICARE policy, as well as Federal and
State law relating to collection efforts against TRICARE beneficiaries.
Although NOT a legal advisor or advocate for the beneficiary, I can
assist beneficiaries, providers and their agents alike, in understating
and solving TRICARE related issues.
If you have received a notice from a collection agency
or a negative credit report because of a medical bill, call or visit the
DCAO. The DCAO is available Monday through Friday from 7:30 am to 12:00
pm and 12:30 pm to 4:00 pm Call (315)772-4039 for an appointment.
The Dermatology Clinic is located at the Guthrie Ambulatory Clinic.
The goal of the Dermatology Clinic is to provide assessment, diagnosis,
and treatment of the full spectrum of dermatological disease; to promote
quality patient care through integration of scientific medical
principles; to include the patient in planning and implementation of the
patient’s care; to provide useful feedback and education to referring
providers; and to maintain compliance with military and civilian
The Dermatology Clinic is available on Monday through
Friday from 7:00 am to 4:00 pm. Appointment are available by referral only.
Exceptional Family Member Program:
Located at the Guthrie Ambulatory Health Care Clinic and Clark Hall.
The program, working in concert with other military and civilian
agencies, is designed to provide comprehensive and coordinated
assistance to family members with special needs, i.e., medical (such as
diabetes, asthma, developmental delays); educational (such as learning
disabilities); housing, community support, and personnel-type services.
Enrollment in the EFMP is mandatory for family members with special
needs. In addition, when all service members prepare for an overseas
assignment, it is mandatory for his/her family members to be screened
through EFMP prior to the PCS move. Overseas screenings are done by a
registered nurse by appointment only at Guthrie. Appointments may be
made at Clark Hall room B2-17 through the Social Services Assistant (SSA).
A copy of the DA Form 5888, AF 1466 or NAVMED 1300 need to faxed to
(315)772-7995 or hand carried to the EFMP office and DA Form 4700 needs
to be completed for the appointment. After faxing, call (315)772-4653.
or call the local offices.
EFMP Social Services Assistant: (315)772-4653
EFMP Registered Nurse Manager: (315)772-4620
EFMP Fax: (315)772-7995 / (315)772-1256
Social Services Assistant - 7:00 am to 4:30 pm
Monday through Friday,
alternate Fridays closed.
Register Nurse, Manager - 7:30 am to 5:00 pm Monday through Friday,
alternate Mondays closed.
Family Medical In-Processing:
A multidisciplinary approach to meeting newly arriving
families’ medical needs. Family members are briefed by Pharmacy,
nutrition, Army Community Services, TRICARE. They are enrolled in
TRICARE, registered by Patient Administration, and screened by a
registered nurse to determine medical needs.
Health Benefits Advisor (HBA) / Beneficiary
Counseling and Assistance Coordinator (BCAC):
The Health Benefits Advisor is available to assist with questions
regarding TRICARE benefits, in resolving TRICARE problems, and in
completing forms associated with TRICARE benefits. Located in the
Patient Service Center at Guthrie Ambulatory Health Care Clinic, the
hours of operation are Monday through Thursday, 8:00 am to 12:00 pm and
1:00 pm to 5:00 pm, and Friday 8:00 am to 12:00 pm. Telephone number is
HIV PCS Out-Processing:
Soldiers who are PCS'ing and require HIV tests may go to the Conner
Troop Medical Clinic laboratory, Monday through Friday from 7:00 am to
3:00 pm. Reassignments at Clark Hall states that all Soldiers must have an
HIV test within 6 months of their PCS date. Soldiers must also turn in
their 4036-R paperwork within 21 days of their PCS date.
If you have any questions, please call (315)772-4203,
Monday through Friday from 7:00 am to 3:00 pm.
For family members, retirees, and designated employees, the
Immunization Section in the Guthrie Ambulatory Health Care Clinic is
open Monday through Thursday from 8:00 am - 5:00 pm, closed for lunch
daily from 12:30 pm to 1:30 pm and on Fridays they are open from 8:00 am
The Allergy Clinic is open Monday through Thursday from
8:00 am to 5:00 pm, closed for lunch daily from 12:30 pm to 1:30 pm and
on Fridays they are open from 8:00 am to Noon. The last allergy patient
is seen 1/2 hour before close of the clinic, both in the morning and
If individuals need allergy injections more than once a
week, arrangements can be made with the Allergy/Immunization Clinic by
Located at Guthrie Ambulatory Health Care Clinic. Provides all
standard clinical and most anatomical laboratory tests, either onsite or
through the use of an approved reference laboratory. Results of
laboratory tests are not given to patients directly but may be obtained
from the physician ordering the test. Patients will be notified by the
ordering clinic of any lab results that are abnormal. Some Laboratory
results may also be viewed through TRICARE Online at
Hours of operation: Monday through Friday from 7:00 am to 6:00 pm. The
CTMC Laboratory hours of operation are, Monday through Friday, from 7:00
am to 3:15 pm.
Located in Guthrie Ambulatory Health Care Clinic, this area is
responsible for the managed care efforts of the MEDDAC. This includes
liaison with the Managed Care Support Contractor, civilian provider
relations and other projects related to obtaining and analyzing the need
for provider services within and outside the military health care
system. Assistance in these areas is available in the Patient Service
Center in Guthrie Clinic Monday through Thursday 8:00 am to 5:00 pm, and
Friday from 8:00 am to 12:00 pm.
The Medical Records section falls under the Patient Administration
Division (PAD). Medical Records are the property of the United States
Government and are maintained for the benefit of the patient. The
Medical Records section and Release of Information staff have the
responsibility for ensuring all medical records held in their custody
are safeguarded from loss or tampering, and that the information in the
records is released only to authorized individuals. A valid ID card is
required to request a copy of your medical records. Beneficiaries are
entitled to one free personal copy of their medical record, per AR
40-66. Additional copies will be assessed an administrative fee and
charges per page. Due to the large volume of requests, customers
requesting a copy of their medical records should submit their requests
in writing no less than 45 days in advance.
Guthrie Medical Records Section
Medical records for military family members,
retirees, and WTU, DENTAC, Veterinarian Services, and MEDDAC
Soldiers are maintained at the Medical Records Section at
Guthrie Ambulatory Healthcare Clinic (GAHC). It is recommended
that a medical record be established at GAHC for every family
member to be seen for medical treatment on Fort Drum.
Hours of operation:
Monday thru Thursday, 7:00 am to 4:00 pm
Friday, 7:00 am to 1:00 pm
Phone: (315) 772-4651/4732
CTMC Medical Records Section
Medical records for all other Active Duty
Soldiers stationed at Fort Drum are maintained at the Conner
Troop Medical Clinic (CTMC).
Hours of operation:
Monday thru Thursday, 6:45 am to 3:45 pm
Friday, 6:45 am to 1:00 pm
Phone: (315) 772-8664
Monday thru Thursday, 8:00 am to 3:00 pm
Release of Information (ROI)
This department handles requests for copies of
medical records. One free personal copy per person is
authorized, additional copies have a fee per page (call number
below for fee information). To request a personal copy of your
medical records, please visit the Guthrie Medical Records/ROI
window to fill out your request form.
Hours of operation:
Monday thru Thursday, 7:00 am to 4:00 pm
Friday, 7:00 am to 1:00 pm
Phone: (315) 772-4032
Fax: (315) 772-3449/7758
Clinic is comprised of the following specialty clinics:
||Hours of Operation
| Orthopedic Clinic
||Monday - Friday,
7:30 am to 12:00 pm and 1:00 pm to 4:00
||Monday - Friday,
7:00 am to 12:00 pm and 1:00 pm to 4:00
|Physical Therapy Clinic
||Monday - Friday,
7:00 am to 12:00 pm and 1:00
pm to 4:00 pm.
|Occupational Therapy Clinic
||Monday - Friday,
7:00 am to 12:00 pm and 1:00 pm to
||Monday - Friday,
7:30 am to 12:30 pm and 1:00 pm to
*Indicates active Duty Only
NOTE: Clinic hours of operation are subject to change based on physician
All clinics listed require a current referral to book an
appointment. To book or cancel appointments for these clinics, call
(315)772-2778 between 7:00 am and 4:00 pm.
Located in Preventive Medicine, Bldg. 10720, Clark Hall. The
Nutrition Clinic is staffed by a Registered Dietitian providing medical
nutrition therapy, diabetes management, and general nutrition and
fitness education for active duty, retirees and family member
beneficiaries. The Nutrition Clinic the Army Move program, a course
educating personal on control of diet, to include a commissary tour and
healthy microwave cooking class. Both individual appointments and group
classes are available for nutrition concepts, weight reduction, weight
gain, heart health, hypertension, diabetes, prenatal nutrition and
infant feeding. No physician referral required to schedule an
appointment. Hours of operation are from 7:30 am to 4:00 pm, Monday
through Friday. Please call (315)772-6404. No consult is required for
classes. Individuals require a consult for a one-on-one with the
Obstetrics and Gynecology (OB-GYN):
Located in the Watertown Medical Center, Watertown, New York. The
staff of the Obstetrics and Gynecology service at the Fort Drum MEDDAC
is committed to providing the finest health care available. Active duty
military, dependents and retirees are offered the unique experience of
combining the military and civilian health care systems to receive
quality medical care. A full range of obstetric and gynecologic services
will be offered to include routine and high-risk obstetrics care,
colposcopy, LEEP, infertility and gynecologic surgery. Hours of
operation are Monday through Friday from 7:30 am to 11:30 am and 12:45
pm to 4:30 pm.
Occupational Health (OH):
Located in Bldg. P-11058 behind Guthrie Clinic. Works to ensure a
healthy and productive workforce by providing services in respiratory,
vision, and hearing protection, medical and pregnancy surveillance,
health education, ergonomics and on-the-job-injury follow-up. Services
are available by appointment for civilian employees and active duty
personnel. Hours of operation are Monday through Friday, 7:00 am to 12:00
pm and 1:00 pm to 4:30 pm. Telephone number: (315)772-5811.
Occupational Therapy (OT):
Located at Guthrie Ambulatory Health Care Clinic. Occupational
therapy uses purposeful and meaningful activities and other
interventions strategies to maximize performance and independence in
order to expedite Soldier, Family Members, and retirees to their work
and leisure roles. This includes comprehensive evaluations, diagnosis,
treatment, as well as pre-surgical and post-surgical rehabilitation.
- Upper extremity evaluation and treatment
- Functional Assessments and activities
- Instruction in life skills and vocational
- MOS analysis
- Neuromuscular re-education/ desensitization
- Upper extremity mobilization
- Wound care and scar tissue management
- Activities of Daily Living (ADL) Assessment
- UE orthotic fabrication
- Evaluation for adaptive and assistive
- Ergonomic education and assessments
- Thermal modality application
- Electrical modality application
Conditions and Diagnoses treated
- Operative/non-operative upper extremity
- Muscle, bone, and joint disorders
- Fractures (upper extremities)
- Nerve injuries (upper extremity)
- Cumulative and Repetitive Motion injuries
- Post-Op fracture fixation (upper extremities)
- Post-Op tendon injuries (upper extremities)
- Post-op neurosurgery (upper extremities)
- Post-op reconstructive surgery (upper
- Burns and polytrauma
The clinics hours of operation are Monday through
Friday from 7:30 am to 12:00 pm and 1:00 pm to 4:00 pm. For
appointments, call (315)772-2778
Located in Bldg 10501, next to the Conner Troop Medical Clinic.
Routine examination appointments are available for Active Duty. Sick
call is held Monday through Friday at 6:45 am. Active Duty may schedule
appointments at anytime, either in person or by calling (315)772-5311.
The hours of operation are Monday - Thursday from 6:45 am - 11:30 am and
12:30 pm - 3:30 pm, Fridays from 6:45 am - Noon. Closed Federal and
training holidays. For questions about PRK and LASIK eye surgery call
The Orthopedic Services Clinic is located in Corridor I of the
Guthrie Ambulatory Health Care Clinic on Fort Drum, New York. Hours of
operation are Monday through Friday from 7:00 am to 12:00 pm and 1:00 pm
to 4:00 pm. Care is provided on a referral basis to active duty Soldiers
(including Reserves and National Guard on active duty), and may be
available to family members and retirees (under age 65) who have TRICARE
Prime insurance. For appointment booking or family members/retirees
availability status, please call the Guthrie Appointment/Information
Line at (315)772-2778. If the Orthopedic Services Clinic is unable to
schedule an appointment within the access standard, patients will be
referred to an orthopedic clinic within the outlying communities.
At CTMC, Thursday 1:00 pm. Unit Commanders or First Sergeants should
call to schedule their soldiers for appointments. Telephone: (315)772-8415.
Patient Administration Division (PAD):
Located at Guthrie Ambulatory Health Care Clinic, the Patient
Administration Division (PAD) has a very dedicated staff that can assist
you in many areas to include requesting copies of medical records
(Release of Information (ROI) section), medical evaluation boards,
coding and third party collections, and medical record registrations.
Line of Duty (LOD) investigations are initiated by the Soldier’s unit,
and then forwarded to the Casualty Office in Clark Hall (315)772-8323.
The Casualty Office personnel will forward LOD paperwork to PAD when
PAD hours of operation:
Monday thru Thursday, 7:00 am to 4:00 pm (closed from 12:00 pm to
Friday, 7:00 am to 12:00 pm
Release of Information
Guthrie Medical Records
CTMC Medical Records
Patient Advocate Office:
Located at Guthrie Ambulatory Health Care Clinic. This office
provides a patient advocate service. The advocate acts as a liaison
between patients and health care providers. The advocate receives and
processes complaints, compliments, or suggestions regarding the MEDDAC.
The philosophy of the MEDDAC is that most complaints center around a
breakdown in communication between patients and providers. Such issues
can be resolved by removing barriers to communication and reestablishing
a dialogue. The advocate also provides patients with updates of changes
within the MEDDAC and general assistance as needed. A lost and found
service is located in this office. The Patient Advocate Office can be
reached Monday through Friday from 8:00 am to 4:00 pm, at (315)772-4655.
Located at Guthrie Ambulatory Health Care Clinic near the main
entrance. The Pharmacy fills prescription written by military and
civilian Health Care Providers (HCP's) for formulary medications. The
patient's ID card must be presented when picking up prescriptions. The
Pharmacy is open from 7:30 am to 6:30 pm, Monday through Friday. The
Pharmacy is closed on all Federal holidays and Fridays from 1:00 pm to
3:00 pm for staff development. Refills, (option #1), medication
information (option #2), and hours of operation (option #3) may be
obtained by calling the 24-hour Refill line at (315) 772-3696 (local)
and 1-800-354-9280 (long distance). To speak to a Pharmacist during duty
hours call (315)772-7698. For special pharmacy hours and closures,
listen to the introduction when calling the refill line. Refills
called-in will be ready for pick-up two duty days later and after 1:00
pm. Justified emergency refills can be obtained by calling
(315)772-7698. Prescriptions for maintenance medications may be
dispensed in quantities up to a 90-day supply (if available) with a
maximum of three refills. Actual quantity dispensed is subject to
availability and the Health Care Provider's directions.
The Pharmacy staff will do its best to handle emergency
written prescriptions depending on workload. Patients have the option
for prescriptions to be filled at local TRICARE-accepting pharmacies.
Physical Evaluation Board Liaison Office (PEBLO):
Located in Building P-11050. Responsible for processing medical
boards for active duty soldiers. Hours of operation are Monday, Tuesday,
Thursday and Friday from 7:30 am to 12:00 pm and 1:00 pm to 4:00 pm. PEBLO is closed on Wednesdays. Telephone number:
Physical Examination Section:
Physical Exams are conducted in two parts: Preliminary testing and
medical provider examination. Physical Exams are conducted on an
appointment basis only. Retirement physicals must be done within 120
days of terminal leave. Personnel are reminded that all separation
examinations must be conducted within 120 days of terminal leave with no
less than 30 days remaining. All Chapter Physicals must present a Memo
from the commander at the start of the Part I physical. Most Chapter
physicals require the presence of an escort, E5 or above, throughout the
physical. Appointment can be made by calling (315)772-2778, Monday
through Friday, after 1:00 pm.
Located in Bldg. P10720, Clark Hall. Provides consultation on public
health issues to all units and individuals. Issues include environmental
sanitation, occupational and public health, industrial
hygiene, infectious disease control, and overseas travel. Telephone
Is located in Guthrie Ambulatory Care Clinic and consists of the
following programs: Patient Safety, Infection Control Nurse, Continuous
Survey Readiness, Risk Management, Performance Improvement and
Credentials. Hours of operation are 7:30 am - 4:00 pm Monday through
Friday. We strongly encourage our patients to communicate with us
concerns they have about the quality and safety of the care they
receive. Please speak with your provider, nurse or staff member. If your
concerns have not been resolved by them, please contact the Patient
Advocate at (315)772-4655 or the Chief of Quality Management at
(315)772-7278 or the Patient Safety Manager at (315)772-9808.
If your concerns cannot be resolved through the clinic,
you may contact the Joint Commission:
Mail: Office of Quality Monitoring, The Joint Commission, One
Renaissance Blvd., Oakbrook Terrace, Illinois 60181
Toll Free Number: (800) 994-6610
Primary Care Clinic:
Located at the Guthrie Ambulatory Health Care Clinic. Provides
comprehensive quality medical care with particular emphasis on the
family unit. A family practitioner is trained in Pediatrics, Obstetrics,
Gynecology, Internal Medicine, Orthopedics, Emergency Medicine,
Psychiatry, Minor surgery, and Preventive Medicine. This core of
knowledge enables the physician to provide for most patient needs.
Clinic hours are from 8:00 am to 6:00 pm Monday through
Friday. For an appointment with the Primary Care Clinic, call
(315)772-2778. A Customer Assistance line is available by calling
(315)772-2778 for telephone consults, prescription refills and other
assistance as needed. We appreciate you cancelling your appointments at
least 24 hours in advance by calling (315)772-2778. Cancellation
messages can be left after regular duty hours. Access Center hours are
Monday through Friday from 7:00 am to 5:00 pm. Closed from Noon-3:00 pm
on Fridays for training.
Located in Guthrie Ambulatory Health Care Clinic (GAHCC) and in the
Conner Troop Medical Clinic (CTMC). Services are rendered only with a
physician referral. Results can only be obtained from the ordering
physician. Referrals are made by the ordering physician to an
appropriate civilian facility for procedures not performed at the
GAHCC Radiology hours of operation for routine x-rays
are, Monday through Friday, from 7:00 am to 6:00 pm.
CTMC Radiology hours of operation are, Monday through
Friday, from 7:00 am to 3:30 pm, for routine x-rays only.
Ultrasound services: All ultrasound exams must be
scheduled ahead of time and all are performed only at Guthrie.
Please call (315)772-6094 during business hours with
questions regarding X-ray services, or to make or cancel an ultrasound
Please refer to MEDDAC PAM 40-2 regarding Child
Referral Management Office:
This office provides Active Duty, retirees, and family members with
assistance in coordinating medical appointments through the TRICARE
Managed Care Support Contractor. The Referral’s Office also prepares
medical TDY orders for outpatient medical care of Active Duty soldiers
stationed on Fort Drum. Located at Guthrie Ambulatory Health Care
Clinic, the hours of operation are Monday through Thursday, 8:00 am to
12:00 pm and 1:00 pm to 5:00 pm, and Friday from 8:00 am to 12:00 pm.
Assistance is provided on a walk-in basis. Telephone numbers are
Soldier Readiness Clinic:
The Soldier Readiness Center (SRC) mission is to maintain the health
and medical readiness needs of the Fort Drum and 10th Mountain
Services provided include: Medical In-processing, Medical
Readiness for Deployment/Redeployment of active duty Soldiers, Post
Health Deployment Re-Assessment (PDHRA), Mobilization/Demobilization
(MOB/DEMOB) for Reservists and National Guard, and individual medical
readiness. We also conduct the yearly Influenza Vaccination Program for
active duty Soldiers.
Please call (315)772-4746 to schedule an appointment
for a unit.
- Sick call reporting is from 6:45 am to 7:30 am
- Soldiers will be triaged and will either be seen
between 7:00 am and 9:00 am (urgent/acute medical conditions) or
will be asked to make an appointment for routine medical conditions.
- Appointments can be made by:
- Soldiers are asked to cancel appointments at least 24
hours in advance by calling the appointment line at (315)772-2778,
between the hours of 7:00 am and 3:00 pm
- Follow-up appointments can be made prior to leaving
the CTMC, if the requested follow-up is within a week's time frame.
Sick Call (MEDDAC, DENTAC, VET Services and WTU CADRE):
Sick call for soldiers assigned to USA MEDDAC is available Monday
through Friday from 8:00 am to 8:30 am (sign-in time). Soldiers must
wear a uniform and present a sick call slip.
Social Work Service (SWS) :
SWS is part of the Behavioral Health Department, located in Building
P-36. Our mission is to provide services to support readiness of
Soldiers and their Families to promote self-reliance, resiliency, and
stability. SWS consist of two primary areas: Family Advocacy Program (FAP)
and Child, Adolescent, Family Assistance Center (CAFAC). The Family
Advocacy Program provides spouse and child abuse prevention, education,
prompt reporting, investigation, intervention and treatment. Child,
Adolescent, Family Assistance Center (CAFAC) offers a full spectrum of
Behavioral Health services that support Army Children, their Families,
and the Army Community throughout the training and deployment cycle of
Social Work Service provides a variety of therapeutic and
psycho-educational services to Soldiers and Families to enhance their
relationship skills and improve their quality of life.
SWS Core Services include:
Individual Therapy for Children, Adolescents and
Groups: Self-esteem, Communication, Life
Stressors, Depression/Anxiety, Sexual Assault Survivor
/Offenders, Parenting, Relationship skills, etc.
Tele-Behavioral Health Psychiatric Services
Daily Walk-in Service
Hours of operation are from 7:30 am to 4:00 pm, Monday
For more information, call (315)772-3623
Uniformed Business Office:
Responsible for the Third Party Collection Program. Available to
assist with questions on insurance billing. Responsible for checking
medical indebtedness of soldiers clearing post. Hours of operation are
7:00 am to 4:00 pm and closed 12:00 pm to 1:00 pm, Monday through
Friday. Telephone numbers: (315)772-4033/7130.
Located in Bldg. P10735. The Ft. Drum Veterinary Treatment Facility
is operated by caring Military and Civilian staff. We provide basic
services to privately owned animals on a space-available basis.
We offer vaccination and sick call appointments,
micro-chipping, heartworm and other laboratory testing, many surgery
procedures, and pharmacy services. We offer walk-in availability on
Friday mornings for micro-chipping, heartworm testing, and registration.
All vaccination, sick call, and surgery is by appointment.
Quick Reference Telephone Numbers
|Ambulance - Carthage
|Ambulance - Clayton
|Ambulance - Fort Drum
|Ambulance - Gouverneur
|Ambulance - Lowville
|Access Center (appointments)
|Community Counseling Center
|Community Health Nursing
|Community Mental Health
|Conner Troop Medical Clinic
|Debt Collection Assistance Officer (DCAO)
|Exceptional Family Member Program
|Health Benefits Advisor
|Medical Services Account Office
|Outpatient Specialty Clinic
|Patient Administration Division
|Physical Evaluation Liaison Office (PEBLO)
|Referral Management Office
|Social Work Service
|TRICARE Service Center