Patient and Family Partnership Council (PFPC)

Do you work well in teams and are passionate about improving healthcare at Fort Drum?  If so, come be a part of our Patient and Family Partnership Council (PFPC).  The PFPC partners patients and families with members of the healthcare team to explore opportunities to improve the overall experience of care.  The PFPC provides a “Voice of the Customer” forum to facilitate dialogue between the Guthrie team and representatives of the beneficiary population.  Through their unique perspectives, patients and families provide input on the availability of services, clinical quality, and experience of care.  As an Advisor you will represent the interest of ALL patients!

 

What is a patient and family advisor?

A patient and family advisor is someone who:

  • Wants to help improve the quality of our clinics care for all patients and family members.
  • Gives feedback to the clinic based on his or her own experiences as a patient or family member.
  • Helps us plan changes to improve how we take care of patients.
  • Works with the clinic for either short - or long-term commitments, depending on the project.
  • Volunteers his or her time (usually at least 1 hour per month).

Patient and family advisors provide a voice that represents all patients and families of patients who receive care at GAHC.  They partner with clinic doctors, nurses, and administrators to help improve the quality of our clinic’s care for all patients and family members.

 

Why should you become a patient and family advisor?

When you or your family member visited our one of our clinics, did you think there were things we could have done better?  Do you have ideas about how to make sure other patients and families get the best care possible?

At GAHC patient and family advisors give us feedback and ideas to help us improve the quality and safety of care we provide.

 

Who can be a patient and family advisor?

You can be an advisor if you or a family member received care at GAHC in the last 5 years and are 18 years of age or older.

You do not need any special qualifications to be an advisor.

What’s most important is your experience as a patient or family member. We will provide you with any other training you need.

 

What do advisors do?

  • Share your story.  Advisors help by talking about their health care experiences with clinicians, staff, and other patients.
  • Participate in discussion groups.  Advisors tell us what it’s like to be a patient at our clinic and what we can do to improve.
  • Review or help create educational or informational materials.  Advisors help review or create materials like forms, health information handouts, and discharge instructions.  Advisors help us make these materials easier for all patients and family members to understand and use.
  • Work on short-term projects.  We sometimes ask advisors to partner with us in making improvements — for example, helping to plan and design a family resource room, newcomer’s orientation etc.
  • Serve on a patient and family advisory council.  An advisory council discusses and plans changes to improve clinic quality and safety.  Members include patients, family members, and clinic staff.

 

Is being a patient and family advisor right for you?

Being a patient and family advisor may be a good match with your skills and experiences if you can:

  • Speak up and share suggestions and potential solutions to help improve clinic care for others.
  • Talk about your experiences as a patient or family member -- but also think beyond your own personal experiences.
  • Talk about both positive and negative care experiences and share your thoughts on what went well and how things could have been done differently.
  • Work with people who may be different than you.
  • Listen to and think about what others say, even when you disagree.
  • Bring a positive attitude to discussions.
  • Keep any information you may hear as an advisor private and confidential.

 

How Do I Apply?

Click here to download the volunteer application and send completed application to the MEDDAC Patient Advocate at Stephanie.m.mann4.civ@mail.mil.

 

Why Do I Have to Apply for the PFPC?

A mix of age, gender, and military status will ensure that the PFPC is a true sample of our entire patient population. The council chairpersons will interview and select members based on these criteria.

 

What Training is Required?

All volunteers will have to complete American Red Cross or other established local volunteer training programs. A confidentiality agreement will have  to be signed, and lastly there will be a requirement to complete annual Privacy Act training(HIPPA).

 

When will the PFPC meet?

The PFPC will meet monthly. Council members may be ask to attend additional meetings with Guthrie staff.

 

Join us! Together we can work to make our clinic the best it can be!

Contact Information 
Phone: (315) 772-4655
Email:

stephanie.m.mann4.civ@mail.mil

Location:

USA MEDDAC, FDNY Patient Advocate

Room 1858, Guthrie Ambulatory Health Care Clinic

11050 Mt. Belvedere Blvd.

Fort Drum, NY 13602